Shipping, Store Policy, FAQ, Contact
Update 2024: Please note that due to a medical emergency our shipping estimate has changed (family is now helping Kim ship orders once a week, usually on Thursdays). All major site updates and YouTube videos are currently on hold awaiting Kim's recovery. You can find updates regarding health or art projects (including free coloring book style line art printables) at https://www.patreon.com/KimberlyCrickArt
Expedited shipping options? I do not offer overnight shipping services, but orders under $50 do have an option to change the shipping method from First Class to Priority in the shopping cart (reduces time in USPS hands by an average of 1-3 days). Orders over $50 always ship USPS Priority, insured with tracking.
When will my order arrive?
Packages ship out every Thursday. The 2 week / 13 day arrival estimate is a worst case scenario if you happen to live far from KY state shipping zone, have two Sundays within your order window, and you placed your order with the most time until our next scheduled shipment Thursday (such as placing an order Thursday evening after we just shipped Thursday morning).
USPS services typically average 3-6 in-transit business days after we hand them your package.
Return Policy -
All items are guaranteed to be as described and in perfect condition, but we do not otherwise accept returns. Loss or damage insurance is included for Priority mail orders over $50 (claims are through USPS). Tracking is provided for all orders.
You must provide the correct mailing address. In the event of returned mail from USPS due to an incorrect / incomplete address, undeliverable mail receptacle or misdelivered mail marked as returned to sender, the item cost minus unrecoverable shipping will be refunded when I receive your returned package.
Problem with an item? If you have a defective item, a digital photo can be emailed instead of a physical return for a refund request. If your order shipped Priority mail and is damaged, please send a photo email and set aside all items/packaging, as they may be required for a shipping insurance claim.
Other Shipping Info -
Currently shipping within the USA only. This includes anywhere USPS considers USA such as APO/PO boxes and Puerto Rico.
International shipping - Not currently available. Unfortunately due to increased lost or delayed package deliveries, increasingly complex international tax and import fees and customs back ups, coupled with high postage cost increases since the pandemic began, I do not foresee this changing in the near future. I will periodically check to see if new reasonably priced shipping options become available. In the meantime, I offer printable files on Patreon worldwide, if you happen to have a back loading printer capable of taking watercolor paper (like Canon rear-feed Pixma or large format printers for photography). Printable files can also be used as tracing templates or common printing on standard cardstock paper for dry media such as pencils or markers.
Digital download files available worldwide - Kimberly's swatch card templates, line art (ink outline drawings) for practice painting / coloring book use as well as large scans of watercolor paintings are available to download worldwide on Patreon at https://www.patreon.com/KimberlyCrickArt
Contact -
If you have questions, or would like to be on the list to be notified if we expand to ship internationally in the future, feel free to email me at enchantedgallery@gmail.com
You can also use the form below. No phone number required (you can leave this field blank). We do not have a business phone, all messages will be responded to via email: